Accessibility statement of the Instructions for teaching service

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The University of Helsinki aims to ensure that as many people as possible are able to use its digital services and takes accessibility into account in their development.

This accessibility statement applies to the University of Helsinki’s Instructions for teaching service.

This accessibility statement is based on an external specialist assessment of the service in August 2020. The statement will be updated as the errors identified are corrected.

This statement was drawn up on 4 September 2020 and updated on 9 September 2020.

Is the service accessible?

The service meets most of the A and AA level accessibility requirements of the Web Content Accessibility Guidelines (WCAG) 2.1. The accessibility deficiencies identified are described in detail below.

Reporting deficiencies

If you notice accessibility issues on the website, please give us feedback:

By email: studentinfo@helsinki.fi

You can also give us feedback in person at the Student Services customer service desk in Kaisa House (Fabianinkatu 30, main lobby, 3rd floor).

It may take up to 14 days to receive an answer. If you are not satisfied with the answer or do not receive an answer within two weeks, you may file a complaint with the Regional State Administrative Agency for Southern Finland. The agency website has detailed instructions (in Finnish and Swedish only) on how to file a complaint and how the issue will be handled. 

Contact information of the supervisory authority 

Regional State Administrative Agency for Southern Finland

Accessibility supervision unit
www.saavutettavuusvaatimukset.fi 
saavutettavuus(at)avi.fi 
Phone +358 2950 16000 (switchboard) 

Non-accessible content in the service

For the time being, certain content and features do not meet all relevant requirements. 

Perceivability deficiencies: 

  • The contrast between certain text colours and the background does not meet the required standard (WCAG 1.4.3). 
  • The use of headings is occasionally illogical (WCAG 1.3.1). 
  • Some files created with office software and available for download from the website are not fully accessible (WCAG 1.1.1, 1.3.1 and 1.4.3). 
  • The website may include images with text (WCAG 1.4.5).

Operability deficiencies: 

  • Keyboard focus is not visible for all user interface elements, or another user interface element may prevent the keyboard focus from being visible (WCAG 2.4.7). 
  • The descriptions of some internal links within the website as well as links to downloadable content or external services are inadequate (WCAG 2.4.4).
  • The descriptions of some buttons include deficiencies, as a result of which screen readers interpret them as empty buttons (WCAG 2.4.6.). 
  • The close button of the window for submitting feedback cannot be accessed with a keyboard (WCAG 2.1.1). 

Understandability deficiencies: 

  • The website content may include parts that differ from the language defined for the website (WCAG 3.1.2).

Robustness deficiencies: 

  • The descriptions of pop-up options include deficiencies. Some pop-up options do not have a name, and some do not feature information on whether the pop-up option is open or closed (WCAG 4.1.2).

Accessibility requirements do not apply to the following content

  • Under the relevant legislation, video and sound recordings published before 23 September 2020 need not be rendered accessible or be removed. The service may include videos published before 23 September 2020 which do not have subtitles and/or audio descriptions.
  • Content not meeting the requirements may be used in teaching on a temporary basis and for a restricted group. A period of one term, for example, is considered temporary use. Temporary use cannot continue for several years.
  • Old files (i.e., files published online before 23 September 2018) need not be made retroactively compliant with the accessibility requirements, unless they are necessary for addressing an incomplete issue or essential for performing a task.